At XTRA PC we strive to ensure that you are happy with your purchase.  However, sometimes returns must happen.  We’ve tried to create a fair return policy to make this process as easy as possible.  Our return policy is as follows:


Unopened item(s) may be returned in the original unopened package within 30 days of your purchase for a full refund in the amount of the then-current price or your original purchase price (whichever is lower). Opened item(s) may be returned within 30 days for STORE CREDIT ONLY. Certain restrictions and exceptions apply.  Product(s) must include complete packaging and support material and be ready for sale as a new product.

Upon the return of an item within the return policy we will verify all parts are included and ensure that there is no user-caused failure of the item, after which, depending on the condition of the item, we will issue a refund, credit or exchange.


Opened software, opened consumables (ink cartridges, toners, etc.), special orders, custom-built computers and XTRA PC INC. gift cards or certificates are not returnable.

XTRA PC INC. reserves the right change these polices without notice.

Return Procedure

In order to obtain credit for any equipment purchase, you must return the equipment including all manuals, blank registration cards, accessories and packing materials, etc. in the original packaging. The equipment must not be damaged in any way. XTRA PC INC. will NOT accept incomplete returns.

Contact Us

If you have any questions about this Agreement, please contact us.